To enhance passenger satisfaction, Shenzhen Metro has introduced advanced 27-inch self-service ticket kiosks designed to deliver more convenient and efficient ticketing services.
As vital urban transportation hubs connecting city districts, metro systems directly impact citizens' daily commutes through their service quality and efficiency. During routine travel, passengers may encounter issues at entry/exit gates due to ticket irregularities. The 27-inch self-service ticket kiosks implemented by Shenzhen Metro specifically address these challenges.
Resolving Ticket Irregularities
Common issues such as overtime travel, exceeding distance limits, missing entry records, or duplicate entry records can disrupt passenger flow. Shenzhen Metro's kiosks enable instant diagnosis and resolution of these problems, ensuring smooth passage for both first-time travelers and regular commuters.
Multifunctional Services
The kiosks enhance travel efficiency through diverse capabilities:
- Recharge low-balance transit cards
- Purchase special tickets (child/luggage tickets)
- Generate electronic invoices for reimbursement
- Provide real-time transaction queries
Advanced Hardware Configuration
Equipped with specialized components ensuring security and precision:
Integrated recharge/verification zone
Dedicated document scanner
QR code reader
Thermal receipt printer
A palm vein recognition device enhances security through biometric authentication while improving user experience.
Shenzhen Metro's 27-inch self-service kiosks transcend basic ticketing functions to become comprehensive service platforms. Combining intelligent operations and multifunctional capabilities, these kiosks deliver optimized travel experiences for residents and visitors alike, representing an indispensable component of modern urban mobility infrastructure.
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